Concentric Ontology requests process
Most Concentric deployments use the ‘master’ version of the Concentric Ontology, giving you access from day one to what we believe is the largest and best resource of consent information. In some cases, local resources such as patient information webpages or leaflets are added as additional resources alongside (read about the process of adding local patient information).
In addition, custom templates allow clinicians to save and update their own templates within the Concentric application while maintaining continued access to all Concentric templates.
Within a consent episode, all templates can be personalised for the individual patient. For example, by adding a specific indication or modifying the risk profile.
Concentric Ontology requests
Content requests can be submitted to Concentric’s ontology clinicians via the in-application ‘Content request’ link. This link is within the account menu (top-right corner). Requests can be for new Concentric templates or updates to existing templates. Following submission, our ontology clinicians triage the request.
Where requests are globally applicable and should be applied across all Concentric deployments, they are added to our backlog for prioritisation. For style consistency and content quality purposes, the final version may not exactly match the original request.
Organisation-specific changes
Where requests are triaged as an ‘organisation-specific change’, we follow the approval process defined by the organisation. Examples include requests relating to local data, or those where the team cannot find published evidence to support the request.
Our ontology clinicians support the clinician through the organisation’s process, for example, by informing them of the approval required and the relevant clinical lead.
Request prioritisation and status updates
Our team of clinicians prioritise content requests equitably, considering the request’s relevance across tenants, complexity, and the feasibility of parallel or interim solutions such as custom template use.
We are a small team who are committed to maintaining high-quality standards for clinical content (read about our PIF Tick certification) for our tens of thousands of clinician users. As such, most requests are completed in months rather than days or weeks. We appreciate your patience and understanding during this process.
Within each organisation, key individuals (for example, project or service desk teams) have visibility of all requests within the organisation and their status. In addition, once a request is completed, we will notify the relevant clinician.