Go-live checklist

For any large organisation deployment, the following can be used as a go-live checklist:

Information governance

  • Data protection impact assessment completed and approved (Required)
  • Data processing agreement between both parties (Required)


  • Pre-production environment testing completed (Required)
  • Approval to deploy to production (Required)

Clinical safety

  • Deploying organisation clinical safety case report (DCB0160) approved by local Clinical Safety Officer (Required)


  • 1st line support protocol developed and embedded in support team documentation (Required)
  • User management (starters and leavers) process agreed and documented (Required)
  • Consent standard operating procedure updated to include digital consent use (Recommended)
  • Clinician-facing onboarding information published (Recommended)
  • Patient-facing information added to organisation website (Recommended)


  • Contract signed by both parties (Required)

Further reading

Business continuity plan (BCP)

A guide for how organisations should consider business continuity in scenarios where Concentric cannot be used.


Application support and service level agreements (SLAs)

An outline of the support and SLAs offered for large organisations deploying Concentric.