Managing admin access
Our admin application, accessed separately to the main Concentric application, is where user accounts can be managed, and a dashboard of the organisation’s use of Concentric can be explored. This page is written for project teams to understand relevant processes including who should have admin access, how to create admin accounts, and the recommended process for reviewing admin privileges. For a guide to using the admin application, read our admin application guide.
Who should have admin access?
Whilst all accounts are given access to the main Concentric application, a small number of individuals are given access to the admin application. We do not dictate who should or should not have admin access, or the number of admin users – this is a decision for the healthcare organisation with the principles set out in the healthcare organisation’s standard operating procedure.
Given the functionality to manage user accounts and view usage dashboards, the individuals usually given admin access are those involved in:
- Overseeing day-to-day operations of the Concentric application and monitoring or auditing usage. This is usually the project team initially and whichever team ‘owns’ the service following transition to BAU. Occasionally this will also involve other teams such as the audit or quality improvement departments.
- Configuring user accounts in terms of starters and leavers. This is usually the same team that manage accounts for other clinical applications within the organisation.
- User support. The organisation’s helpdesk team will usually have admin access in order to support with troubleshooting, such as reviewing the state of a user account.
How do we create admin accounts?
Promoting a standard user account to have admin privileges is a process done by request to Concentric, by a designated authority as per the healthcare organisation’s standard operating procedure. In most cases a subset of admin users within the organisation (e.g. project manager or service desk leads) are assigned as being authorised to submit admin requests to Concentric.
For a user to have an admin account they must first have a standard (non-admin) Concentric account for the relevant organisation and environment (production or demo) - please confirm this before submitting a request for an admin account.
Submit the request by emailing support@concentric.health, detailing the requesting organisation, email address of the relevant account(s), and whether it is for the production or demo environment (or both). We aim give the account admin privileges within 2 working days.
Healthcare organisations should ensure that an appropriate process is followed, documented in a standard operating procedure, to ensure that individuals that are to be given admin privileges have the appropriate contractual provisions in place, have undertaken information governance and system training, and understand their responsibilities and obligations when viewing and interacting with Concentric’s main application and admin application.
Reviewing admin privileges and disabling access
Accurate management of which users have access to the admin application, with regular review, is crucial to ensuring security of patient data, both in terms of access to patient data within the admin application, but also in terms of managing the risk of Concentric accounts being set up inappropriately and the associated access to patient data.
When individuals change to a role that no longer requires access, or leave the organisation, their admin account should be promptly disabled. To remove access to both the main Concentric application and admin application the user account can be disabled within the admin application. If the user should keep access to the main Concentric application but lose admin privileges this is done by request to support@concentric.health.
Further support
We hope that this guide is a supportive guide in terms of admin processes. If you have any further questions don’t hesitate to contact us at support@concentric.health.