User responsibilities and terms of use

When you first access Concentric, you’ll be asked to review and agree to the user responsibilities and terms of use relevant to your role. These cover the safe and appropriate use of Concentric, including professional and clinical responsibilities, data integrity and security, and accessibility and patient access.

If the responsibilities or terms are updated in the future, or if your role changes, you’ll be asked to review and agree to the relevant updated version.

All users

All users, regardless of role, must agree to the following responsibilities and terms before using Concentric.

Professional and clinical responsibilities

  • You are responsible for reviewing and understanding the onboarding information provided to you, including any linked guidance relevant to your role. These resources contain important information about the safe and appropriate use of Concentric.
  • You are responsible for adhering to the professional guidance, standards, and legal requirements relevant to consent in your role and jurisdiction.
  • You must only access a patient’s record where you have a legitimate professional reason for doing so.

Data integrity and security

  • When accessing a patient record, ensure it relates to the correct patient so that consent information is not recorded or shared in error.
  • When entering patient contact details, ensure accuracy so that information is received by the intended individual.
  • You must not share access credentials, and must log out after use on any shared device.

Accessibility and patient access

  • Patients should have access to their consent information. Where digital access is not possible, provide a printed copy.

Clinician users

Clinician users must agree to the responsibilities and terms for all users, as well as the additional responsibilities and terms below.

These additional terms apply to clinician users, meaning users who are able to create or edit consent documentation, or complete the consent process in Concentric.

Professional and clinical responsibilities

  • When using Concentric, you retain clinical responsibility for the consent process and its content. This includes ensuring that the information selected, documented, and shared with the patient or decision maker is appropriate, sufficient, and provided in a timely manner. This responsibility applies whenever you use Concentric, including when using template information—whether used as provided, adapted, combined, or supplemented with your own content. Template content may change over time through Concentric Health’s review processes or local change requests, and such changes are not routinely communicated to individual clinicians.
  • Information provided within Concentric must be consistent with, and supplementary to, the clinician–patient consent conversation. It does not replace the need for a consent conversation.

Accessibility and patient access

  • Where you and the patient do not share a spoken language, professional interpretation services should be used. Translated Concentric information may be provided in addition, but not as a substitute.
  • When you complete the consent process in Concentric, an electronic signature is applied in your name. This occurs when you take a patient through the consent flow in person, and when you enable remote consent. The signature is tied to the following statements: ‘I have explained the surgery, including the intended benefits and serious - or frequently occurring risks described in this document’, and ‘I have discussed what the surgery is likely to involve, the benefits and risks of any alternative treatment (including no treatment), and any particular concerns’.